Return & Refund Policy

Thank you for shopping with House of Jue-Bao Sdn Bhd.

Please read and understand our store's returns and exchange policy before any purchase. 

Our return policy covers all regular priced items and is valid for 14 days from date of purchase or 7 days from the date of receipt, whichever earlier
Returns are only accepted for defected items or items grossly misrepresented in product listings. 
To be eligible for a return, your item must be unused and in its original condition, with original tags and/or packaging intact. 

We do not accept returns on sale and promotional items, as well as returns of regular priced items beyond the stipulated time period. 
We do not accept exchanges of items due to size variance within 0.5 cm to 2 cm or 5%, whichever higher, from the size guide provided as it is to be reasonably expected and acceptable within manufacturer guidelines. 
Several types of goods are excluded from our return policy due to hygiene reasons. 

If you meet the above criteria and would like to apply for a return, please contact us by Facebook Messenger or any our outlet
Return postage costs is to be borne by the buyer and is non-refundable.
Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. 
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. 
We strictly do not accept change-of-mind returns or exchanges - there are no exceptions to this. 

If you have any additional questions or would like to request a return, feel free to contact us.